At EDYZ, we understand the importance of ensuring that your boat parts and accessories arrive safely and on time. That is why we have designed an efficient and reliable shipping process to ensure an excellent shopping experience for you.
Frequently Asked Questions About Shipping
iHow are boat parts and accessories shipped?
All our parts and accessories are meticulously packaged to ensure their protection during the shipping process. We utilize reputable carriers such as UPS, FedEx, and USPS, guaranteeing that your order arrives in optimal condition.
¿Hay opciones de envío rápido o estándar?
We offer various options to suit your needs:
Standard Shipping: Economical and reliable.
Fast Shipping: For when you need the part as soon as possible.
Urgent Shipping (Next Day): Available on selected orders.
Once your order has shipped, you will receive a tracking number so you can follow your package's journey until it reaches your hands.
Which areas of Miami or the U.S. do you cover?
We ship parts and accessories to:
✔ Miami and all of Florida
✔ The entire United States
✔ International shipping available upon request
What happens if my package gets lost or arrives damaged?
If your package is lost or arrives damaged, please contact us immediately. We will investigate the issue with the carrier and offer you a solution—either a replacement or a refund—depending on the situation.
Returns
At EDYZ, we want you to be completely satisfied with your purchase. If you need to return a product, here is how our process works.
Return Policies and FAQs
Return Policies and FAQs
What are the rules for returning a product if it doesn't work for me or if I change my mind?
We accept returns within 30 days of product delivery.
After that period, unfortunately, we will not be able to process returns.
What are the conditions for returning a product?
To be eligible for a return, the product must:
✔ Be unused and uninstalled
✔ Be in good condition and suitable for resale
✔ Include its original packaging and all parts
Once we receive the product and verify its condition:
A refund will be issued to the original payment method or as store credit.
Shipping costs are non-refundable, except in cases of an order error or if the product arrived damaged.
Certain items are non-returnable, including:
Electrical or electronic parts
Special or custom orders
Used, installed, or damaged products
If a customer needs to return an item, who covers the cost of shipping it back to EDYZ?
If a customer needs to return a product, the cost of return shipping will depend on the reason for the return.
🔄 If the customer changes their mind or the part does not fit
The customer is responsible for the cost of shipping the return back to EDYZ.
We recommend verifying part compatibility before purchasing. If you have any doubts, our team will be happy to assist you before you place your order.
⚠️ If the product arrived damaged or there was an error with the order
If you received an incorrect or damaged item, EDYZ will cover the cost of return shipping, or we will send you a replacement at no additional cost.
📍 Recommendation for Returns
For added security, we suggest shipping your return using a service with tracking to ensure the package arrives safely.
How do I start a return process?
If you need to return a product, please contact us with the following information:
Order number
Product name
Reason for return
You can contact us via mail: commercialdivinghotmail.com or by calling 305 303 3687.
Your satisfaction is our priority.
At EDYZ, we strive to offer you not only the best boat parts and accessories but also an exceptional shopping and customer service experience. If you have any questions regarding our shipping or returns, please do not hesitate to contact our team.